Refund policy

At SiiWeave, we are committed to ensuring your shopping experience is as seamless and satisfying as possible. If for any reason you are not completely happy with your purchase of our Shirts, Shorts, or Skirts, we offer a straightforward and transparent refund process designed to protect your interests.

Eligibility for a Refund

You may request a refund within 30 calendar days from the date your order was delivered. To be eligible for a full refund, the following conditions must be met:

• The item must be unworn, unwashed, and unaltered.
• All original tags must remain attached to the garment.
• The item must be returned in its original packaging, including any protective wrapping or dust bags.
• Proof of purchase (order number or receipt) is required for all refund requests.

Non-Refundable Items

For hygiene and safety reasons, the following items are not eligible for a refund unless they arrive damaged or defective:

• Items marked as final sale or clearance at the time of purchase.
• Gift cards or store credit vouchers.
• Items that show signs of wear, washing, or damage caused by the customer.

How to Initiate a Refund

To begin the refund process, please email our support team at [email protected] with the following details:

1. Your order number and the email address used for the purchase.
2. The specific item(s) you wish to return.
3. The reason for the return (optional but helpful for our quality improvement).
4. Clear photos of the item if you are reporting a defect or damage.

Our team will respond within 2 business days with a return authorization and detailed instructions. Please do not send any item back without prior authorization from our support team.

Return Shipping

For returns due to a defect, error in sizing, or incorrect item shipped, SiiWeave will provide a prepaid return shipping label at no cost to you. For returns due to a change of mind or if you simply no longer want the item, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be held responsible for lost or damaged return packages.

Refund Processing Time

Once your return is received and inspected at our facility, we will notify you of the status of your refund. Approved refunds will be issued to your original payment method within 5–7 business days. Please note that your bank or credit card provider may take additional time to reflect the credit in your account.

Exchanges

If you wish to exchange an item for a different size or color, we recommend placing a new order for the desired item and returning the original for a refund. This ensures the fastest processing and availability of stock. For defective or incorrect items, we will gladly exchange them at no additional cost—please contact us at [email protected] to arrange this.

Late or Missing Refunds

If you have not received your refund after the stated processing time, please first check your bank account again. Then contact your credit card company or bank, as there may be a processing delay on their side. If the issue persists, reach out to us at [email protected] and we will investigate promptly.

Damaged or Defective Items

We take great care in quality control, but if you receive a damaged or defective item, we sincerely apologize. Please contact us within 7 days of delivery with photos and a description of the issue. We will offer a full refund or replacement, including any applicable shipping costs, at no charge to you.

Contact Us

If you have any questions about our refund policy or need assistance with a return, our dedicated support team is here to help. Email us at [email protected] and we will respond within 24–48 hours. We value your trust and strive to resolve every issue with fairness and care.